Privacy Policy fly88 – Personal Data Protection for Malaysia Users

1 Introduction

This Privacy Policy describes how fly88 ("we", "our platform") collects, uses, stores, and protects the personal information you provide when using the fly88.lv website and the official fly88 mobile app.

We understand that privacy matters greatly to Malaysian users. Every time you register an account, make a deposit, or simply browse our platform, data is collected. This Policy exists so you know exactly what happens with that data — not buried in unclear legal language, but stated plainly and transparently.

By using the fly88 platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our platform. We encourage you to review this page from time to time as changes may be made in response to operational needs or legal updates.

2 Personal Data We Collect

Fly88 collects various types of data depending on how you use the platform. The following are the main categories of data collected:

Data you provide directly:

• Full name as per official identification document
• Date of birth for age verification
• Email address and mobile number
• Residential address
• Bank account or e-wallet details for transaction processing purposes
• Copy of identification document (KYC) when required

Data collected automatically:

• IP address and general location information
• Device type, operating system, and web browser used
• In-platform activity — games played, total wagering, session duration
• Cookie data and similar tracking technologies
• Access Logs & Transaction Records

3 How Your Data Is Used

Fly88 uses collected data for specific and legitimate purposes only. We do not use your data for any purpose beyond what is stated here without obtaining your consent first.

• Account management — To create, verify, and maintain your fly88 account.
• Transaction processing — To handle deposits, withdrawals, and other financial transactions securely.
• Identity verification (KYC) — To comply with legal requirements and prevent fraud and money laundering.
• Customer support — To enable our team to resolve your issues and enquiries more efficiently.
• Platform Security — To detect and prevent fraudulent activity, multi-account usage, or other security threats.
• Service improvement — To analyse usage patterns and continuously improve platform quality.
• Communication — To send important notifications related to your account, promotions you have subscribed to, or platform updates.
• Legal Compliance — To fulfil legal obligations and the requirements of applicable regulatory bodies.

4 Data Sharing with Third Parties

Fly88 does not sell users' personal data to any third party. However, in certain limited situations, we may share your information with the following parties:

• Payment service providers — To process your deposits and withdrawals, we are required to share the necessary transaction details with the relevant financial institutions or e-wallet operators.
• Game software providers — A limited portion of game data may be shared with game providers for fair play and dispute resolution purposes.
• Legal authorities — We are required to disclose data when directed by a court, law enforcement agency, or regulatory body with valid jurisdiction.
• Technical service providers — Companies that assist us in operating our technical infrastructure are bound by strict confidentiality agreements and may only use your data in accordance with fly88's instructions.

5 Data Storage & Security

Your personal data is stored on servers protected by layered security infrastructure. fly88 uses 256-bit SSL encryption for all data transmissions, and stored data is safeguarded by strict access control systems.

We retain your personal data for as long as your account is active or as needed to fulfil the purposes stated in this Policy. After account closure, we may retain certain records for a specified period to meet legal requirements, resolve outstanding disputes, or fulfil reporting obligations.

• Financial transaction records are retained for a minimum of 5 years in accordance with compliance requirements.
• Access logs and account activity records are retained for the required period for security purposes.
• Data that is no longer required is securely deleted using industry-standard procedures.

6 Cookies & Tracking Technologies

Fly88 uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the full functionality of the fly88 platform.

7 Your Rights as a User

As a fly88 user, you have the following rights regarding your personal data. To exercise any of these rights, contact the fly88 support team via live chat.

• Right to AccessYou may request a copy of the personal data we hold about you at any time.
• Right to RectificationIf your data is inaccurate or out of date, you have the right to request that we correct it.
• Right to ErasureIn certain circumstances, you may request that we delete your personal data — subject to legal compliance requirements.
• Right to Restrict ProcessingYou may request that we restrict the processing of your data in certain situations while an investigation is ongoing.
• Right to Data PortabilityYou may request your data in a structured, machine-readable format for transfer to another platform.
• Right to ObjectYou may object to the processing of your data for direct marketing purposes at any time.

8 Children's Data Protection

Fly88 Platform is not intended for individuals under 18 years of age and we do not intentionally collect personal data from minors. If we discover that personal data belonging to an individual under 18 years of age has been collected without proper age verification, we will take immediate steps to delete that data and close the relevant account.

If you become aware that a minor has registered an account on fly88, please inform us via customer support so we can take the appropriate action.

9 Links to Third-Party Sites

The fly88 platform may contain links to third-party websites such as payment providers or game providers. Please note that fly88's Privacy Policy applies solely to the fly88 platform.

When you click a link to a third-party site, you will be subject to that site's privacy policy. fly88 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit.

10 Amendments to the Privacy Policy

Fly88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons.

When we make significant changes, we will notify you via in-platform notifications or your registered email. The "Updated" date at the top of this page will reflect the date of the latest revision.

Continued use of the fly88 platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

11 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the fly88 support team through the following channels:

• Live Chat: Available 24/7 directly on the fly88 platform
• Email: [email protected] — for privacy and personal data enquiries

We are committed to addressing all privacy-related enquiries seriously and within a reasonable timeframe. For user rights requests such as data access or deletion, we will process the request within 30 business days of receipt, subject to the required identity verification.